Refund policy

We aim for complete customer satisfaction. If you are not fully happy with your purchase, the following return and refund rules apply.


1. Eligibility for Returns


Returns are accepted only if

  •  The product is damaged

  •  The wrong product is delivered

  •  There is a manufacturing defect


We do not accept returns for

  • Size issues after use

  • Color variations due to screen differences

  • Damage caused after delivery due to improper handling


2. Return Window

You must initiate a return request within 48 hours of delivery.


3. Return Process

  • Email or message our support team with order details and images/video of the issue

  • Our team will verify and approve the request

  • A pickup will be scheduled from your address

  • The item must be unused, unwashed, and in original packaging


4. Refund Process

After the returned product passes quality check:

  • Refunds are processed within 7-10 business days

  • Refund will be issued to the original payment method


If the item fails QC (used, washed, damaged by customer), refund will not be processed.


5. Exchanges

  • Exchange is possible only for eligible defects or wrong deliveries.

  • Design or size swaps are not offered unless the product is defective.


6. Non-Returnable Items

  •  Customized rugs

  •  Items purchased during clearance sales

  •  Gift vouchers or coupons

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SHIPPING & DELIVERY POLICY


At Vayan Rugs, we ensure safe and timely delivery of every order. This Shipping & Delivery Policy explains how we process, ship, and track your purchases.


1. Processing Time

  • Orders typically take 1-3 business days to process.

  • Handmade or custom items may take longer, depending on the design and size.


2. Delivery Timelines

  • Domestic orders: 5-10 business days depending on location.

  • International orders: 10-20 business days (varies by country).


Delays due to festivals, weather, customs clearance, or logistics disruptions are beyond our control.


3. Shipping Charges

  • Shipping fees are calculated at checkout based on location and order size.

  • Free shipping offers may be applicable during promotions.


4. Order Tracking

Once your order is shipped, you will receive a:

  • Tracking ID

  • Courier partner name

  • Live tracking link


5. Address Accuracy

Please ensure the delivery address is correct.

We are not responsible for delays or failed deliveries caused by incorrect or incomplete addresses.


6. Damaged or Lost Parcels

If your product arrives damaged:

  • Take photos/videos immediately

  • Contact us within 24–48 hours


We will assist with replacements or claims as per our Return & Refund Policy.